You'll be the first line of support for customers experiencing exactly what was advertised: nothing.
What you'll do
- Respond to support tickets confirming that yes, this is working as intended
- Maintain a 100% resolution rate by explaining there is nothing to resolve
- Escalate to Tier One only in the rare event a customer receives something
- Write and maintain help-center articles for a product with no features to document
What we're looking for
- Prior customer support experience, ideally in SaaS
- Excellent written communication and genuinely infinite patience
- Able to de-escalate customers who suspect, correctly, that they are paying for nothing
Nice to have
- Experience with a support helpdesk tool, used here mainly to confirm the queue is empty
Compensation
$48,000–$58,000/year base, plus a support queue that is, technically, always at inbox zero.